Optimizing Performance Through Listening and Observing



Optimizing Performance Through Listening and Observing

Instructor: Katie Demain

  • Format

    Course - Online

  • Duration


Provides essential information on how to listen to and observe others, so you can optimize your own work performance, and that of your colleagues

Learning outcomes

  • Recognize how your personal performance will benefit from more advanced listening and observing skills.
  • Identify barriers to listening.
  • Recognize which of the four levels of attention model a conversation is operating at.
  • Recognize the role of questioning as a listening device.
  • Recognize the role empathy plays in deepening trust.

£39.00 (CIMA members only)


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Product information


Get better results by enhancing your listening and observing skills.

Listening and observing are essential leadership skills fundamental to all good working relationships. When someone feels listened to and heard, it directly affects not only their performance, but also their commitment and overall happiness at work.

This CPE self-study online course will provide you with essential information on how to listen to and observe others so that you can optimize your own work performance, as well as that of your colleagues.

Professional development

This Course - Online offers 1 hours of CPE credit.
Note on CPE Requirements and Credits
All learning resources available in the CGMA Store qualify for CPD for CIMA members.

Format:Course - Online
Access:This is a digital product. You will have access to the content for a year after purchase date.

Return and refund policy

£39.00 (CIMA members only)


VAT calculated on checkout


  • Katie Demain

    Katie Demain International Partner iOpener Institute for People & Performance Katie is an International Partner at iOpener. She designs and delivers leadership programs and has been leading teams of facilitators, coaches and actors, working across various continents for multinational organizations, top business schools and governments as well as the U.N. since 2008. In Katie’s earlier years, she led teams of journalists to develop special economic reports on countries as diverse as Mexico, Nigeria, Russia and Indonesia. This placed her in the privileged position of being able to interview world leaders and industry gurus; to witness their leadership and communication styles first-hand. She specializes in Positive Leadership and couples this with her understanding of personality types, organisational development and cultural context. Katie is also a public speaker and thought leader on the Science of Happiness at WorkTM. She is often interviewed on radio programs and has spoken at international conferences and at U.N. Forums. Katie has lived and worked in twelve countries over the past thirty years; and has recently moved back to the U.K. from South Africa.