Optimizing Performance Through Listening And Observing

Speaker: Katie Demain

Format

Webcast

Level

Basic

Duration

This webcast, part of the Happiness at Work series, explains how to listen to and observe others so that you can optimize your own performance at work, as well as that of your colleagues.

Learning outcomes

Recognize how your personal performance will benefit from more advanced listening and observing skills
Identify barriers to listening
Recognize which of the Four Levels of Attention Model a conversation is operating at
Recognize the role of questioning as a listening device.
Recognize the role empathy plays in deepening trust.

£39.00 (CIMA members only)

£49.00

VAT calculated on checkout

Product information

Overview

Get better results by enhancing your listening and observing skills.

Listening and observing are essential leadership skills and fundamental to all good working relationships. When someone feels listened to and heard it directly impacts not only their performance, but their commitment and overall happiness at work.

This webcast will provide you with essential information on how to listen to and observe others so that you can optimize your own performance at work, as well as that of your colleagues.

Key Topics:

How to improve your level of attention.
How to ask skillful questions.
How to show empathy.

Who Will Benefit?

*Accounting and finance professionals

Professional development

This Webcast offers 1 hours of CPE credit.
Note on CPE Requirements and Credits
All learning resources available in the CGMA Store qualify for CPD for CIMA members.

Programme level:	Basic
Duration:	1h
Format:	Webcast
Access:	This is a live event. You will have access to webcast on the date/time of broadcast and the archive for 3 months after the broadcast date.

Return and refund policy

£39.00 (CIMA members only)

£49.00

VAT calculated on checkout

Speaker

Katie Demain
Katie Demain International Partner iOpener Institute for People & Performance Katie is an International Partner at iOpener. She designs and delivers leadership programs and has been leading teams of facilitators, coaches and actors, working across various continents for multinational organizations, top business schools and governments as well as the U.N. since 2008. In Katie’s earlier years, she led teams of journalists to develop special economic reports on countries as diverse as Mexico, Nigeria, Russia and Indonesia. This placed her in the privileged position of being able to interview world leaders and industry gurus; to witness their leadership and communication styles first-hand. She specializes in Positive Leadership and couples this with her understanding of personality types, organisational development and cultural context. Katie is also a public speaker and thought leader on the Science of Happiness at WorkTM. She is often interviewed on radio programs and has spoken at international conferences and at U.N. Forums. Katie has lived and worked in twelve countries over the past thirty years; and has recently moved back to the U.K. from South Africa.