Making Difficult Conversations More Dynamic


Making Difficult Conversations More Dynamic


  • Format


  • Type


  • Duration

    1 hour

In this session, Clare Haynes - soft skills specialist at Wildfire ( - will help you explore ways to navigate not-so-smooth conversations. She’ll steer you through different types of obstructions, strategies to overcome them without getting worn out, whilst building your confidence.

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Product information


Professional development

All learning resources available in the CGMA Store qualify for CPD for CIMA members.

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Duration:1 hour
Access:This is a live event. You will receive information about the location, materials, and attendance after purchasing.

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Programme outline

Do you ever find yourself in a tricky conversation, where you suddenly feel stumped with no clue where to take it next or how? In this session, Clare will take you through a step-by-step guide of simple, tested, reliable, and often energy-saving, techniques that you can put into practice easily. Especially effective with more introverted people, which accountants often tend to be, they also underpin solid dialogue with anyone. If you shy away from difficult conversations, don’t miss this!

Learning outcomes:

  • Enhanced conversational confidence.
  • Nine clear tips to use immediately, even in unexpected exchanges.
  • Ways to stay in control, in rapport, focused and human (!) no matter how difficult the topic.

Speaker details:

A professional speaker, coach and facilitator for nearly two decades, Clare Haynes specialises in tackling tricky conversations and putting the human into being at work. Working on organisation restructuring, Clare has worked broadly in team development and in helping directors, CEOs and teams achieve success. She holds a degree in psychology and qualifications in marketing, performance, neuro-linguistic programming, coaching and Advanced Treatment of Trauma and Complex PTSD. Her career spans television, sport, charity and the social sectors. Clare has worked with finance teams and organisations such as CIMA for more than 15 years.

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