Handling difficult conversations with confidence

Elaine Warwicker, Director, Canny Conversations Ltd will share practical tips on how to plan for and address tricky conversations in the workplace in a calm, confident and professional manner.

“Dealing with people is probably the biggest problem you face” - Dale Carnegie, author of ‘How to Win Friends and Influence People’.

In this practical session, Elaine will show you how to grasp the nettle and nip things in the bud before relationships are damaged.

Wouldn’t you like to be more confident at:

• giving difficult feedback?

• raising performance issues?

• asking your boss to give you a pay rise?

• addressing unacceptable behaviour

• disagreeing with a colleague?

• handling a prickly employee who seems to take everything the wrong way?

• telling a co-worker they’ve got bad breath?

• communicating bad or unpopular news?

And to do so in a way that strengthens your relationship and respect for each other?

During the session:

• you will learn a methodology to (quickly) plan for potential tricky conversations

• You will gain insight into better understanding your audience, and how that will help you to get better outcomes.

• You will learn how to structure your conversations to maximise your chance of success. And to ensure you get your point across in a way that is clear, professional and non-confrontational.

Who should attend?

Anyone who deals with staff, colleagues, customers or suppliers. Particularly those who are in a position of responsibility where they are expected to manage other people. That’s anyone and everyone

Elaine Warwicker, Director, Canny Conversations Limited

Elaine is a communications and conflict expert who is helping to create a world of better quality conversations:

• A world where we all say the right things to the right person, in the right tone of voice, at the right time and in the right location or through the right medium.

• And a world where the recipient takes it in the right way.

Her business was inspired by 20-odd years in senior roles in commercial organisations – and experiencing all of those tricky, half-hearted, mis-directed, mis-understood, well-intentioned-but-badly-executed, ill-thought-through or not-had-at-all conversations in the workplace. What a waste of time and energy!

Her aim is to help you to focus yourself and your people on your key priorities – and reduce the wasted time, effort and cost that can come from poor interactions.

She is a qualified workplace mediator, a communications professional and a relentlessly helpful person.