CQ Originals: Active Listening

People & leadership


CQ Originals: Active Listening

Instructors: Anna Zucchi; Xiaoqing Wang; Clare Stewart Munn

  • Format

    Course - Online

  • Level


  • Duration


Become an active listener and sharpen your critical thinking and problem-solving skills. Active listening unlocks other soft skills like team management, collaboration, and negotiation.

Learning outcomes

  • Distinguish between active listening, passive listening, competitive listening, and selective listening

£49.00 (CIMA members only)


VAT calculated on checkout

Product information


The communication program for the leader in all of us.

Listen actively

Cultivate your ability to communicate with your team and clients clearly and at the right time through flexible, adaptable learning that fits your schedule.

Learn along with an AI robot to recognize spoken and unspoken cues in a conversation about a common business problem and gain an understanding of listening styles — passive, competitive, selective, and active.

Understand deeply

Harnessing the power of edutainment, reinforce your understanding with analytical interactions that bridge what you see and hear to your new understanding.

Behavioral science connects your intellectual intelligence and your emotions as you engage in active, focused listening throughout the course.

Learn to suspend judgment and listen with intention to understand others’ points of view, motivations, thoughts, and expectations.

Think powerfully

Employ your new core skill to unlock additional competency in management, critical thinking, and problem-solving for you and your teams.

Understand how active listening can bridge the communications gap in your organization to maximize efficiency, reduce conflict, retain talent, and increase profits.

Discover your inner leader and harness the power of effective communication through CQ Originals, a learning program owned and produced by BoxMedia.

Key Topics

  • Listening styles
  • Leadership skills
  • Self-development
  • Career progression
  • Interpersonal relationship management
  • Crisis and conflict management
  • Improving productivity

This course meets CPD requirements for the following organizations: CPA Australia, Chartered Accountants Australia and New Zealand, ASAE: The Center for Association Leadership, International Foundation of Employee Benefit Plans, Bar Standards Board, Institute of Management Consultants (IMCUSA), Association for Supply Chain Management (ASCM), and Chartered Institute of Procurement and Supply (CIPS).

Who should take this course?

  • Accounting and finance professionals
  • Management accounting professionals
  • Leaders and managers
  • Non-finance professionals in key departments including sales, digital, HR, and IT

Professional development

This Course - Online offers 2 hours of CPE credit.
Note on CPE Requirements and Credits
All learning resources available in the CGMA Store qualify for CPD for CIMA members.

Field of study: Communications and Marketing
Programme level:Basic
Format:Course - Online
Access:This is a digital product. You will have access to the content for a year after purchase date.

Return and refund policy

£49.00 (CIMA members only)


VAT calculated on checkout


  • Anna Zucchi

    Born in Milan, she moved to the United Kingdom in 2010 where in 2014 she graduated achieving a BSc Psychology at City University of London. She earned a Master Degree in Clinical Psychology with honors in 2019 at the Università Cattolica del Sacro Cuore di Milano. After a year of Postgraduate training in clinical and developmental psychology she passed the Italian Statal Exam and obtained the licence to practice as a clinical psychologist. Among her research projects she carried out a study to investigate episodic memory in Autism Spectrum Disorder and a year-long design and implementation of an Education and Finance role play instrument for inmates to help them develop their future planning skills in a long-term work project after their release, and to help them tackle with the evaluation of risks, resources, strategies and budget. She participated in research projects such as the validation of the Italian version of the psychometric test Spectra and received a specific training for the administration and scoring of the BRIEF-2, CDI-2: G E MASC-2 and Figura di Rey tests, the Italian validation of the Relationship Profile Test (RTP) and the recruitment and administration to clinical patients of the RTP and Personality Assessment Inventory tests (PAI). She is now working for Boxmedia as a licensed Clinical Psychologist. Her academic and on the field projects in clinical psychology are being directly applied to BoxMedia learning methodology and products.

  • Xiaoqing Wang

    Born in China, Xiaoqing Wang moved to the United States at age 12. After pursuing journalism and international studies at Virginia Tech, she shifted her attention to graphic design. After receiving her MFA from CalArts in 2006, Wang worked in branding and digital design in San Francisco before joining Green Dragon Office in Los Angeles in 2008. Over the past 12 years she and Lorraine Wild have collaborated on the design of nearly fifty publications, winning the prestigious George Wittenborn Memorial Award twice and the AIGA’s 50 Books/50 Covers award five times. Wang also teaches typography at Otis College of Art and Design, where her students describe her as a “sour patch kid”—i.e., both sweet and tart. To counteract the physical effects of endless hours spent kerning, tracking, and leading out type, Wang likes to get her hands dirty making ceramics at her pottery studio

  • Clare Stewart Munn

    Clare Munn’s global experience spans technology, business and executive strategy, as well as filmmaking and digital content creation. Moreover, Clare’s experience in the world of professional communication, coaching, and active listening saw her trademarking CQ: Communication Quotient: Expressive & Receptive Intelligence in 2010 and founding CQ Matrix, LLC to continue research and development on cognitive science and psychology associated with communication and learning. Clare has taken her passion for communication to the world’s stage as a renowned public speaker and writer for the likes of CNET, Dwell, TEDWomen, AOL, California Women’s Conference and The Huffington Post. Clare is also a three-time Emmy-award winning and Oscar-nominated producer and film executive.

    With a passion for learning that started in childhood, Clare’s dedication and vision saw her start the first multidimensional online management and employee training and compliance company in 1998 with a successful exit in 2010. In 2001, Clare joined another ed-tech start-up, helping raise Series B (22m) and this too had an exit in 2004. In 2004, Clare went on to launch an award-winning digital advertising, social impact and social media agency, The Communication Group, (TCG) - with clients including Hitachi, Maxtor, Cisco, McKesson, AMD, eBay, Genentech, Hylands, Chantecaille, Naturopathica, Danskin and Eddie Bauer. TCG also became the first 50 green-certified companies in San Francisco.

    Clare co-founded BoxMedia in 2016. This innovative B2B edutainment ed-tech company is on a mission to redefine learning with a focus on employability through cognitive science, CQ™, neuroscience, unique behavioural change methodologies, and AI.

    As well as developing BoxMedia’s own library of products focused on employable skills. BoxMedia also partners with established companies including Pearson Education, Accenture, and AICPA-CIMA co-developing world-class learning products as well as building their own leading-edge learning platform - BoxPlay. BoxMedia was one of the first 100 companies to sign the Equal Pay Pledge, have made a company-wide anti-racism pledge and are actively working on becoming net carbon zero.