Achieving Best Practice in the Management of Retail Returns | Webcast | CGMA Store
Achieving Best Practice in the Management of Retail Returns
LIVE

Online Event

22 January, 2020

12:30 pm - 1:30 pm UTC

Webcast
12:30 pm - 1:30 pm UTC

Achieving Best Practice in the Management of Retail Returns

Speakers: Prof. John Cullen; Dr Juliana Meira; Dr. Gareth Crockett

  • Format

    Webcast

  • Level

    Advanced

  • Duration

    1h

Most retailers underestimate the cost of managing returns and employ inadequate processes for dealing with them. Management accountants can add value by engaging in reverse logistics processes, which result in cost reductions and improved customer service. This is particularly relevant in today’s omni-channel retail environment.

Learning outcomes

  • Develop a broader understanding of the role of management accounting in the management of reverse logistics
  • Apply the diagnostic toolkit to improve performance in reverse logistics operations
  • Integrate the management of reverse logistics within an omni-channel retail operation
  • Identify opportunities to use management accounting techniques to improve profitability within an omni-channel retail operation
  • Utilise supply chain accounting and inter-organisational accounting techniques through the reverse logistics supply chain
  • Evaluate reverse logistics processes against best practice using the diagnostic toolkit

£0.00 (CIMA members only)

£59.00

VAT calculated on checkout

Product information

Overview

Add value with reverse logistics processes

In this webcast we will discuss the application of a diagnostic reverse logistics toolkit which has been derived from best practice. Its use will enable management accountants to engage with other managers to improve both profitability and customer service within the retail sector.

The focus will be on retail supply chains, incorporating relationships between retailers, manufacturers and third-party logistics. In particular, the growth of omni-channel retailing and its impact on managing returns will be explored, as well as emerging challenges in the reverse logistics area given structural changes in the sector, serial returners, and the use of social media.

Who will benefit?

  • Management accountants working in the retail sector, or within the retail supply chain

  • Managers responsible for the overseeing reverse logistics processes within organisations

  • Accountants and other managers working in 3PLs and manufacturing organisations who are involved in the retail supply chain.

Key Topics

  1. Reverse Logistics Diagnostic Toolkit, which is based on best practice operations within the retail supply chain.

  2. The impact of the omni-channel retail model on reverse logistics processes, and the subsequent requirements to measure profitability and levels of customer service through different distribution channels .

  3. Emerging challenges in the reverse logistics area given structural changes in the sector, serial returners, and the use of social media.

Professional development

This Webcast offers 1 hours of CPE credit.
Note on CPE Requirements and Credits
All learning resources available in the CGMA Store qualify for CPD for CIMA members.

Prerequisites:Retail supply chain and management accounting experience
Programme level:Advanced
Duration:1h
Format:Webcast
Access:This is a live event. You will have access to webcast on the date/time of broadcast and the archive for 3 months after the broadcast date.

Return and refund policy

£0.00 (CIMA members only)

£59.00

VAT calculated on checkout

Speakers

  • Prof. John Cullen

    John Cullen is Professor of Management Accounting at Sheffield University Management School. His particular interest is the way in which accounting can be used to improve reverse logistics processes in order to both improve profitability and customer service in the retail sector.

  • Dr Juliana Meira

    Dr Juliana Meira specialises in supply chain accounting. She seeks to contribute to business’ sustainability focusing on cost reduction and value maximisation in forward and reverse supply chains.

  • Dr. Gareth Crockett

    Dr. Gareth Crockett is a research associate developing links between industry and academia. His research explores the role of corporate governance arrangements on supply chain relationships. Gareth has a particular interest in co-production methods, bringing together academics and practitioners throughout the research process.